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FAQs and Troubleshooting

General

How knowledgable in crypto and web3 do I need to be to use P00LS?
P00LS is for everyone! Once you create and account, you'll see that earning tokens is as easy as listening to a song, taking a quiz, or watching a video- things you already know how to do!
I want to learn more! Where should I go?
Our blog highlights the latest and greatest in Web3, Community, and Crypto- new articles published every week.

What blockhain does P00LS use for Creator Tokens?

All creator tokens on P00LS are Ethereum ERC-20 tokens, the standard token type exclusive to the Ethereum cryptocurrency and blockchain system.

What's the difference between social tokens and NFTs?

Social tokens are “fungible” rather than “non-fungible”, meaning that they can truly serve as currency. Unlike NFTs, social token are a liquid asset that can be directly exchanged for other types of currencies.

Account Management

I can’t login to P00LS from the link sent to my email.
If you've started your sign-in process using a different browser than the one where you've received our email, hold down or right-click the sign-in button in the email, copy the link address, and open the link in the same browser on which you began your sign-in process.
Can I change my P00LS login email? Unfortunately we are not able to change the email address linked to a P00LS account. We may implement this feature at some point, but there is no ETA currently. As an alternative way to access your account (if you no longer have access to an old email), you may login through any social accounts you may have linked.

Wallets

Do I need a crypto wallet to earn tokens?
All you need is a P00LS account! You do not need a crypto wallet to earn tokens. However, if you'd like to claim them via Airdrop, you will need a crypto wallet- we recommend metamask.
What is the difference between your wallet on P00LS and your regular crypto wallet?
A P00LS wallet is a wallet assigned to your P00LS account on our platform. A regular crypto wallet is any ETH wallet (eg. Metamask) that you will be able to connect to P00LS. You will be able to transfer tokens from your P00LS wallet to your regular crypto wallet. You control your Metamask and are responsible for all tokens in your wallet.

Is sharing my public wallet address okay?

You can share your public address freely. For now, use your wallet to login to your favorite web3 sites. Wallet login can replace email login, that’s right, no more needing 1,000,000 passwords saved by google. However, never share your secret phrase or private key with anyone.
Can I change my withdrawal address (wallet)?
Unfortunately, once your withdrawal address is set, all tokens that you earn subsequently will only be able to be sent to the specified address. You are able to change your withdrawal address to a new address, but when you do, please note that tokens earned previously will still be sent to the previous withdrawal address, while tokens earned going forward will be sent to the new address. We are unable to change this.

What is Etherscan?

Etherscan is a block explorer and analytics platform which lets you view and analyze assets, balances and transactions on the Ethereum network. You can also easily interact with smart contracts and check gas prices on Etherscan. Basically, if you want to look up any of the blockchain transactions associated with your tokens or your own wallet address, you do it there!

Buying Tokens

Why can't I access the zerozero Exchange?

The zerozero exchange will not be acessible for all locations. Due to legal and regulatory restrictions, this Interface is not available to residents of Iran, Syria, Cuba, North Korea, the following regions of Ukraine: Crimea, Donetsk and Luhansk and the United States (each, a “Prohibited Territory”). In using this Interface, you confirm that you are not located in, incorporated or otherwise established in, or a citizen or resident of, a Prohibited Territory.
Am I able to send $CREA tokens to my friends?
Yes! You can send any token in your crypto wallet to another crypto wallet.

What is a pool?

A pool is short for liquidity pool, which means a marketplace for tokens. This marketplace is decentralized, meaning you don’t have to entrust anyone with your valuable tokens to swap them for other tokens, as you would traditionally.
What is liquidity and how do I supply it?
Liquidity is the ability for a token to be bought and sold easily. Liquidity increases when more people supply tokens on the marketplace. To incentivize people to do so, 50% of all transaction fees on the marketplace go to liquidity providers; those that have provided liquidity to the pool.
Are creator tokens also available on Coinbase/Kucoin/other exchanges?
No creator tokens have been made available on centralized exchanges yet!

Claiming Tokens

Can I move my claimed tokens from my wallet back to P00LS?
No, moving claimed tokens to your digital wallet is a one-way transaction that cannot be undone.
Can I change my withdrawal address (wallet)?
Unfortunately, once your withdrawal address is set, all tokens that you earn subsequently will only be able to be sent to the specified address. You are able to change your withdrawal address to a new address, but when you do, please note that tokens earned previously will still be sent to the previous withdrawal address, while tokens earned going forward will be sent to the new address. We are unable to change this.

Why can't I claim certain tokens, even though I see them in my P00LS Wallet?

$RON will be ready for Airdrop by the end of the year, and $PRIVE in 2023. We do not currently have Airdrop scheduled for $DADJ, $HEVEN, and $TREATS.
Why do I need to pay to transfer my $CREA tokens into my wallet?
Transferring tokens into your wallet (claiming) requires you to execute a transaction on the Ethereum blockchain and costs a fee in Ether. This fee goes to the validators of the Ethereum Blockchain.

Using Tokens

What is Creator Worlds?
Creator Worlds is a centralized hub for Web3 access to your favorite Creators, hosted on the p00ls.io platform. Creator Worlds houses the exclusivities & token-gated perks offered by Creators, and targeted to their P00LS token-holder communities. In order to access certain utilities within your favorite Creator’s World, you must hold a certain amount of their respective tokens.

Why don't all the creators on P00LS have worlds?

We will be building and rolling out additional creator worlds through the beginning of 2023. Creators that are not available for Airdrop will also not have a World.
How do I create a wallet to access Creator Worlds?
Check out our tutorial here!
How do I transfer (eg. airdrop) my tokens into my wallet so that I can access Creator Worlds?
Check out our Airdrop tutorial here!

If a utility requires a certain number of tokens to enter, are those tokens then deducted from my holdings?

Accessing a utility does NOT remove tokens from your wallet; it only checks to see that you have the correct amount to be rewarded.
I have an idea for a new utility. Who can I tell?
For now, Creators define their own utilities and make them available both directly to their community and on Creator Worlds. In the future, community members will be able to suggest new utilities through the Creator token’s DAO.
How often are a creator's utilities updated?
Creators on the P00LS Platform want to share as many exclusivities with their communities as possible. Creator Worlds is where you should check for event updates, new exclusive and BTS content, special projects, and more. Creators will add to Creator Worlds on an ongoing basis, to keep their token holders in the know. Don’t worry, you’ll receive SMS updates when new utilities are available so that you’re always the first to find out what’s new with your favorite Creators!
What do I do if I don’t have enough tokens to access certain Creator World utilities?
Don’t worry! We make it so that you can always earn or buy more tokens to access Creator World utilities!
Earn more: stay up to speed on your Creator’s upcoming drops (via social channels, SMS, and email). Drops are hosted on the p00ls.io platform and allow you to earn tokens for free by answering questions about your favorite Creators.
Redeem: Be on the lookout for special token code giveaways on your Creator’s most used social channels, and at their IRL events!
Buy more: You can also make your way to our DEX - the P00LS decentralized exchange, where you can purchase more Creator tokens to access more perks in Creator Worlds.