P00LS v2
  • THE P00LS PROTOCOL
    • Understanding P00LS
    • Why Creators Use P00LS
    • P00LS Ecosystem
    • P00LS Links
  • Getting Started with P00LS
    • Minting Your Token
      • Welcome to P00LS
      • Announcing Your Token on Twitter
      • Adding Your Token to Your Wallet
    • Token Landing Pages
    • Support Chatbot
    • $00 and Platform Guidelines
  • P00LS Creator Tokens
    • Understanding P00LS Creator Tokens
    • Token Quick Facts
    • Supported Blockchains
    • Transferability
      • Adding an address to your token allowlist
      • Making your token fully transferable
    • P00LS Bridge
    • Guidelines for Liquidity Pools
    • Liquidity Pools
      • FAQ: Liquidity with P00LS
      • FAQ: Common Liquidity Pool Questions
  • TOKEN DISTRIBUTION
    • Understanding Token Distribution
    • Token Economy
    • Token Rewards General
      • Engagement Types
      • Reward Sizes
      • Reward Frequency
    • Standard Settings
    • How Holders can Earn Tezos Rewards
    • Customize Rewards
      • Add New Rewards
        • Add a Hold an NFT Reward
        • Add an Audius Reward
        • Add Farcaster Rewards
        • Add Lens Rewards
        • Add a Mirror Reward
        • Add a POAP Reward
        • Add Sound Rewards
      • Deactivate and Activate an Existing Reward
      • Edit Reward Size
      • Specific Token ID Exception
      • Lens Individual Post Exception
    • Direct Airdrops
    • Token Codes
    • Do Not Send List
  • Token Holders
    • Understanding Token Holders
    • Token Holder List
    • Leaderboards
  • Token Utility and Integrations
    • Understanding Token Utility
    • Utility 101
    • Standard Integrations
    • Premium Integrations
      • Lens Integration
    • P00LS Partners
  • Protocol Fees
    • Protocol Fee Schedule
    • NFT Minting Fees
    • P00LS Premium (coming soon)
  • TOKEN COLLECTIBLES
    • P00LS Starter Pack
    • Token Gift Cards (coming soon)
  • P00LS EVENTS, GRANTS AND CONTESTS
    • Referral Contest - June 2024 (Ended)
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On this page
  • How does it work?
  • Accessing our chatbot
  1. Getting Started with P00LS

Support Chatbot

About our chatbot, how to use, and troubleshooting

PreviousToken Landing PagesNext$00 and Platform Guidelines

Last updated 1 year ago

How does it work?

Our support chatbot can guide you through platform features, answer questions, and provide step-by-step assistance to optimize your experience with the Creator Portal. By offering personalized recommendations and troubleshooting support, our chatbot ensures you are able to make the most of the platform's capabilities.

Through our support chatbot, you can access a variety of items such as:

  • Creating help tickets

  • View upcoming P00LS events and webinars

  • Scheduling a call with the team

  • View a product tour when new features are added

  • Asking a question and receive an instant reply via our AI integration

Accessing our chatbot

By default, our chatbot is accessible via the yellow chat icon on the bottom-right of the Creator Portal.

  1. Browser Compatibility: Please ensure you are using one of the following web browsers

    • Chrome (Latest version)

    • Firefox (Latest version)

    • Safari 8 and later

    • Microsoft Edge (version 15 and later)

  2. Ad Blockers and Extensions: Please turn off any ad blockers or browsers extensions while accessing the Creator Portal

    • Ad blockers and browser extensions may block scripts or elements on web pages, including our chatbot

    • Brave Shield is incompatible with our chatbot

  3. Device Compatibility: Please access the Creator Portal via a desktop or laptop

    • Our chatbot might not be optimized for certain devices or screen sizes, causing it to not display correctly or at all on some devices

  4. Local DNS Server: If you are running a custom, local DNS server, ensure these URLs and their subdomains are allowlisted:

    • cdn.segment.com

    • api.segment.io

If you are unable to access our chatbot, this may be due to a variety of reasons. Please ensure that you are accessing the with the following methods and settings. If you are unable to do so after going through this list, please send us an email via with your token name and we will get this resolved for you.

Creator Portal
contact@p00ls.io